Privacy Policy

We take the security and privacy of your personal data extremely seriously, and our Privacy Policy contains details of how we handle this information.

Here are some FAQs and their answers:

What data do we collect: Name, Address, Email address, Telephone number. We do not collect any credit card information as all orders are processed through PayPal

How is it collected: Data is collected when a customer places an order, sends an email enquiry or signs up for an account with LoobyLou Yarns. We also use Google Analytics, which track your computer to let us know how many people have clicked onto our website as well as some data about gender, age range and in which country they live. This information is processed by Google for us, on our behalf

Why is this data collected: We collect your personal data so we can process your order. We need your name and address so we know where to send your order, and your email address and/or telephone number to enable us to contact you with your order confirmation, shipping confirmation, and to get in touch if there are any problems with your order. Google analytics enables us to monitor where and who our business comes from.

How will this data be used: We only use the data for our own records to monitor sales, take payment, dispatch orders, reply to email queries and to send out Newsletters to customers who have opted in to receive them. We may use your telephone number to contact you if we need to discuss your order.

Who is this data be shared with: In order to process your order, we share your name and address with PayPal in order to accept and verify your payment. We share your contact details with Royal Mail in order for your parcel to be delivered, and we share your contact details with Mailchimp, our email processors so we can send emails and newsletters if you have opted in to receive them.

Do you sell my data to third parties: Never.

How long is this data kept: We keep your data on our records for seven years after your last contact with us, or if you request to unsubscribe from our newsletter we will delete your data immediately.

How can a customer access their data: You can manage any data we hold about you by clicking "Update Preference Settings" on the bottom of any marketing email from us or go to your Account if you have one to see, amend or delete your account information. You can also email and ask for us to remove or amend any data we hold for you - we will be happy to do this at any time

Do you send marketing emails? We do but only if you've given us your consent. You will only be added to our mailing list if you choose to opt in, and you can opt-out at any point by clicking the unsubscribe link that is at the bottom of all of our newsletters and emails

Cookie Policy

As with all e-commerce websites, we use cookies to enable you to sign in to our services and to help personalise and improve your online experience. There is no other reliable method to do this, and while it is technically possible to browse websites with cookies disabled, you will not be able to make a purchase.

Cookies do help us provide you with a better website, but in no way do they give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept them, but you can usually modify your browser setting to decline cookies if you would prefer to do so. This may however prevent you from taking full advantage of the website.

What are cookies?

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website, allowing web applications to respond to you as an individual. Cookies are used by many websites and can do a number of things, e.g remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

The rules on cookies are covered by the Privacy and Electronic Communications Regulations. The Regulations were revised in 2011, and the ICO is responsible for enforcing these rules. You can find out more about cookies on the ICO Website HERE