Terms and Conditions

Description and Price of Goods

Product images are for illustrative purposes only. Although we have made every effort to display colours as well as possible, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.

We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter all products pricing without notice.

All prices include VAT at the current rates.

Where we charge separately for carriage, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.

Placing an Order

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

The contract is subject to your right of cancellation.

No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). Our acceptance of an order takes place when we despatch the order or send you confirmation by email even if your payment has been processed immediately.

We may refuse at our discretion to accept an order:
(a) where we cannot obtain authorisation for your payment
(b) if there has been a pricing or product description error
(c) if you do not meet any eligibility criteria set out in our terms and conditions
(d) where goods ordered by you are not available

Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.


Payment can be made by any of the options advertised on our website and is due before delivery. If payment fails your order will be cancelled. There will be no delivery until clear funds have been received.

Payment online: Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the website.

Please be aware that if you are using Paypal as your payment method we reserve the right to not ship to unconfirmed addresses.


You have the right to cancel this contract within 14 days without giving any reason, by e-mail to

To meet the cancellation deadline, you must send your communication before the 14 day cancellation period has expired

If you cancel this contract, we will reimburse to you all payments received from you, but not including the costs of return delivery unless the goods are faulty or damaged

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement within 14 days of receiving goods back from you, or within 14 days of your notice of cancellation if no goods were supplied. Reimbursement will be made using the same means of payment used for the initial transaction.


Please see separate page for delivery details


LoobyLou Yarns regularly sends out a newsletter and/or other informational emails to all Users. In these communications, we may inform you about new services, features or products. You may choose to unsubscribe at any time using the unsubscribe option at the bottom of our emails, or by writing to us at or marking the 'Do not add me to your Mailing List' on the checkout page of the website


The resale of our products and services is not permitted, unless expressly permitted in a separate written agreement.

Violations of these Terms may result in immediate suspension or termination of your account and our services to you, immediate temporary or permanent filtering, blocked access or other action appropriate to the violation, as determined by us, in our sole discretion.

When feasible, it is our preference to give notice so that violations may be addressed voluntarily, however, we reserve the right to act without notice, when necessary, as determined by us in our sole discretion. We will involve, and will cooperate with, law enforcement, if criminal activity is suspected. Violators may also be subject to civil or criminal liability under applicable law. Refunds or credits are not issued in connection with actions taken for violations of these Terms.

Uses and Other Policies

When using our services, the user warrants that all of the data provided is accurate and complete. The user shall report any modifications in the data to us, upon any changes occurring.

The user shall not be allowed to have multiple accounts. You may only establish one (1) User account.

The user warrants that they are of legal age (18 or older) to use our web site, at their time of use.

The user may download or print a single copy of any portion of the content solely for personal, non-commercial use, provided they do not remove any trademark, copyright or other notice from such content.

Requests to use website or company content for any purpose other than as permitted in these Terms shall be directed to us at:


To register with LoobyLou Yarns you must be at least 18 years of age.

Each registration is for a single user only, whether or not acting on behalf of a company or other organisation.

The user must provide us with current, complete and accurate information.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.The user agrees to notify LoobyLou Yarns immediately of any unauthorised use of their account. We will not be liable for any loss that may incur as a result of someone else using the user's password or account, either with or without their knowledge. However, the user could be held liable for losses incurred by LoobyLou Yarns or another party due to someone else using their account or password.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

We may deny access to any user, at any time, and for any reason. In addition, we may, at any time, transfer rights and obligations under these Terms to any current or future company subsidiary or business unit, or any companies or divisions or any entity that acquires LoobyLou or any of its assets.


While we use reasonable efforts to include accurate and up-to-date information, we specifically disclaim any responsibility or liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material displayed in any and all of our web sites, either now operating or created in the future.
We disclaim any responsibility or liability for the deletion, failure to store, mis-delivery, or untimely delivery of any information or material.
We disclaim any responsibility or liability for any harm resulting from downloading or accessing any information or material on the Internet through the LoobyLou web site.


We may modify, suspend, discontinue or restrict the use of any portion of the web site, including the availability of any portion of the content at any time, without notice or liability.

The user should acknowledge and agree that it is virtually impossible to achieve continuous, uninterrupted availability of the web site. While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
In no event (including our own negligence) will we be liable for any economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings), loss of goodwill or reputation, special, indirect or consequential losses or damage to or loss of data

Complaints Procedure

We are very proud of our high standards of customer service however, in the event that we fail in meeting these standards, please do not hesitate to contact us at or call us on 07812 181474

THE USER AGREES TO THE TERMS OF THIS ONLINE AGREEMENT, by using the web site, it's services, sign up, posting, downloading and uploading content, and understands that it is entering into a binding and legal agreement with Company. You agree to file any claim regarding any aspect of this web site or these Terms within six (6) months of the time in which the events giving rise to such alleged claim began, or you agree to waive such claim. You also agree that no claim subject to these Terms may be brought as a class action or in any other jurisdiction than English courts.